I have read countless blog posts on year end revelations. And I have personally spent a lot of time reflecting on our 2011 boot camp and personal training programs and accomplishments in addition to time planning on how to build even more community within the program in 2012.
In 2011 We Added a Ton of Inclusions to Our Programs for our existing Members:
- Added 8 more boot camp classes a week. We had 7 classes per week and are now up to 60 Unlimited access classes a month!
- Added a Members only website with done-for-you tools. Our members site has over 25 free downloads for nutrition, workouts, recipes, grocery lists, flexibility, cardio, travel workouts, etc and 10 videos so far to aid in supporting your progress.
- Sought out quality Services from the San Francisco community and built relationships with them. Now they are willing to give our members discounts on their services: we have a chiropractor (Custom Chiropractic), acupuncturist (Wood Tiger Acupuncture), photographer (Stuart Locklear Photography), hair stylist (Dekko Salon), and a life coach (Coach Kenji) who all offer discounts to I Luv My Body Fitness members..
- Added 2 new and highly qualified instructors who are the best I have ever worked with: Missy and John and trained them on our protocols
- Integrated Z Health knowledge I’ve gained to our fitness programs through spending tens of thousands of $$ on top notch education that only 8 other trainers in all of SF are now qualified to use.
- Started client care phone calls and optional monthly accountability calls to help our members remain more motivated.
It was a good year!
My business coaches are always helping me to make improvements in our customer experience and have been encouraging me to reveal a solid Mission Statement and Business Core Values to our clients. I finally took their advice in December and put together a list of all our Core Values.
Since it is the beginning of a new year, I wanted to start this year off right and share all of them with you today. All of our core values are based upon our Mission Statement and Company Vision. Each person that works for my company will live and breath these, I know Missy and John already do:
Our Company Mission Statement
I Luv My Body Fitness’ Mission is to create a community of enthusiastic clients and coaches who are focused on life long fitness, health and nutrition. We will empower our clients with the accountability and motivation they need to achieve any health and fitness goal and have fun in the process!
Our Company Core Values
Each staff member is responsible for taking on these core values and living by them to make ours and our customer’s experience memorable and amazing. We want to exude these qualities in everything we do:
1. Over-deliver in every aspect of our program to each of our clients AND each other.
- Help every client learn and succeed.
- Go above and beyond in everything we do.
2. Offer Professional and Well Rounded Services
- Our classes and training runs on time.
- Programs make people look and feel better.
- We Combine all aspects of a well rounded fitness plan into our client’s experience.
3. Integrity – Practice what we preach
- Services are based upon our past experiences with what works for our clients.
- We never offer anything we don’t believe 100% in.
4. Constant Learning and Self Development
- Develop and expand our knowledge base through earning certifications from credible organizations, training with top people in the industry, and reading.
- We share our ideas with each other and work on being better every day.
5. Build Community, Welcoming and Fun Atmosphere
- Help clients to have fun during class while working hard.
- Hold community events and challenges to get to know each other.
- Laugh a lot!
6. Constant Improvement in Our Services
- Be flexible and change to make our program better.
7. Life Long Health and Fitness
- Our goal is to keep each and every client for life.
- Programing safe and effective workouts is top of mind for every session.
- Members leave every class better than when they came!
- Help everyone experience constant improving, learning and development.
8. Communication
- We voice all questions and concerns to each other and ask our clients to do the same.
- Recognizing concerns early on can fix everything.
9. Quality
- Our products and services are top notch and our prices reflect that.
- We put a lot of thought and hard work into everything we do.
What you can expect from our program in 2012:
We have already set the stage to make this a huge year for I Luv My Body Fitness and our clients. If you are an Active Client of ours, you have all received Holiday cards stating the name of your team leader who will be responsible for helping you remain on track outside of the classroom. So if you need additional support, let them know immediately. They will be calling you each month to see how your program is going.
Our YBB Challenge starts this Saturday and here are all the things our Active Members who make their donation and everyone signed up for our “Committed to Win Option” will be getting to be successful in this challenge:
- Opportunity to Sign up for Top Notch Body Fat Testing (I am running the tests this week on Tues and Thurs night, sign up here today and beat the rush to reserve your time slot! 2 tests (before and after) is only $40!
- 4 Weekly Meal Plans with corresponding grocery lists
- Access to our New Online Meal Journaling program AND Weekly calls to review your status with your team leader
- Weekly Weigh Ins (Mondays Before or after class) And recordings to show your progress
- 2 Group Hikes with our team
- 3 Community Lectures
- Huge Awards Ceremony at the end
- First place winner has a Chance to win prize package valued at $2800!
We can’t wait to see you all Saturday!
All the best and Happy 2012!
xo,
Kristen
